Shipping Policy

At ELENOIR , we aim to deliver your order quickly and safely.

1. Order Processing

• All orders are processed within 3–7 business days.
• Orders are not shipped on Sundays or public holidays.

2. Shipping Time

• Delivery within 0-7 business days

International (if enabled):

Delivery times may vary based on location and courier availability.

3. Shipping Charges

• Shipping charges are calculated at checkout.
• Free shipping may be available on selected orders or promotions.

4. Order Tracking

• Once your order is shipped, you will receive a tracking link via SMS/Email.
• You can track your order in real-time.

5. Delays

While we try our best to deliver on time, delays may occur due to:

• High order volumes
• Weather conditions
• Courier issues

We appreciate your patience in such cases.

6. Incorrect Address

• Please ensure your shipping address is correct.
• ELZO is not responsible for orders delivered to incorrect addresses provided by the customer.

7. Failed Delivery Attempts

• If delivery fails due to unavailability, the courier may attempt re-delivery.
• If the order is returned, re-shipping charges may apply.