Effective Date: August 2026
At ELENOIR, every jewellery piece and saree is carefully inspected and securely packed before dispatch. Since our collections are curated in limited quantities, we follow a straightforward policy to protect the quality and exclusivity of our products.
By placing an order on the ELENOIR website, you agree to the terms of this policy.
You may cancel your order before it is dispatched by contacting our customer support. For prepaid orders, the refund will be initiated to the original payment method. Once an order has been dispatched, it cannot be cancelled.
Orders cannot be cancelled once handed over to our courier partner. If you no longer wish to receive the order, please do not refuse delivery. Repeated COD refusals may result in COD being restricted for future orders.
All return requests must be initiated within 48 hours of delivery. Requests raised after 48 hours will not be accepted.
No Change-of-Mind Returns
ELENOIR does not accept returns for change of mind, personal preference, incorrect size selection, or where the product received matches the listing.
A return or refund may be raised only in the following cases:
- Product damaged during transit
- Missing stone, component or part
- Major fabric or weaving defect in a saree
UNBOXING VIDEO REQUIREMENT
For claims involving transit damage, missing components or wrong product — a continuous, unedited unboxing video is required showing:
1. The sealed outer package with shipping label
2. The package being opened
3. The complete product and the reported issue
We strongly recommend recording an unboxing video for every order.
The item must be unused, unworn, in original condition, with original ELENOIR packaging and all tags included. Returns will not be accepted for normal wear, accidental damage, or damage caused by water, perfume or chemicals.
The saree must be unused, unwashed, unaltered, free from stains or marks, and returned in original packaging with all tags attached. Returns will not be accepted for colour preference or where the product matches its listing.
Note: Slight colour variations due to photography, lighting or screen settings are not considered a defect.
1. Contact ELENOIR customer support within 48 hours of delivery.
2. Share your Order Number and details of the issue.
3. Submit the required unboxing video and photographs.
4. Our team will review and respond within 72 hours.
5. If approved, we will arrange return pickup.
Prepaid Orders: Refund processed to the original payment method.
COD Orders: Refund processed via digital payment after bank or UPI details are verified.
For verified wrong-product, transit-damage or defect claims, applicable shipping charges will also be refunded.
RESOLUTION FOR APPROVED CLAIMS
Wrong Product — Replacement or full refund.
Transit Damage — Replacement or full refund.
Missing Component — Suitable resolution or full refund.
Manufacturing Defect — Replacement or full refund.
Since products are curated in limited quantities, if a replacement is unavailable, a full refund will be provided.
NON-RETURNABLE CONDITIONS
Returns will not be accepted for:
- Change of mind or personal preference
- Products worn, used, washed or altered
- Accidental damage or normal wear and tear
- Damage from water, perfume, cosmetics or chemicals
- Sarees with fall, pico or other alterations after delivery
- Missing original packaging or tags
- Claims raised after the 48-hour window
For any cancellation, return or refund query, please contact ELENOIR customer support. Include your Order Number in all communication.
We curate our jewellery and sarees in limited quantities so every piece feels considered and special. Every order is carefully inspected before dispatch. And if something genuinely goes wrong, we will make it right.
